Netspot Direct

About Company

Company

"Leading with Care and Clarity"

4 + Years

  • Netspot was established in 2020 as an internet and gaming café. It operated successfully for nearly a decade until the onset of the pandemic necessitated a strategic shift. In August 2020, we expanded our operations to become the first online ESL center in the province, providing English tutorial classes to a global student base and creating numerous job opportunities within our community. Within our first year of operation, we successfully hired 80 online English tutors. Subsequently, after more than a year, Netspot ventured into the BPO industry in response to the challenges posed by the pandemic. We have navigated these challenges effectively, emerging as a leading BPO center in the province.
Statements

Mission Statement

  • At Netspot Direct, our mission is to provide world-class, personalized customer service while fostering a people-first culture that values every voice, whether it’s a client, customer, or team member. Established in 2021, we are proud to be South Cotabato’s largest and fastest-growing call center built by locals, for locals. And to centered on delivering cost- effective offshore solutions through a skilled workforce.
  • With a steadfast commitment to quality service and continuous improvement across various sectors.
  • And is dedicated to leveraging technology to enhance service delivery and support local job creation.
Statements

Vision Statement

To emphasizes excellence in customer interactions and fosters collaboration that enhances client success and profitability. To be a transformative force in the BPO industry, proudly rooted in South Cotabato as the province’s first home-grown call center. We envision ourselves as a thriving hub of opportunity where local talent is nurtured, empowered, and celebrated, pioneering a new standard of service excellence that resonates both locally and globally. Our vision is to lead with care and clarity in everything we do—building lasting relationships, delivering meaningful results, and becoming a catalyst for positive economic and social impact in the communities we serve.
Statements

Company Value

Provides cost-effective, specialized, and scalable outsourcing solutions that enable businesses to focus on core operations while benefiting from global expertise and efficiency.

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